How personal information is used when you browse PetalHook, contact us, or place a digital order.
Who this policy covers
This policy describes the PetalHook storefront’s handling of personal information. Shopify provides the platform used to operate this store. Shopify also processes certain information for its own services under its Consumer Privacy Policy.
For a privacy question or request about PetalHook, use our contact form and describe your request.
Information you provide
Depending on how you use the store, information can include your name, email address, order and billing details, payment status, messages sent to support, and reviews or photos you choose to submit. Payment providers process the payment details needed to complete a transaction. Do not send passwords or full card numbers through our contact form.
Information from using the store
Shopify and connected services can collect technical and usage information such as IP address, device and browser details, pages visited, cart activity, referring links, and cookie or similar identifiers. Cookies and local storage can keep a cart working, remember choices, help prevent fraud, and support analytics. Where advertising features are used, they may also support personalized advertising, subject to applicable choices and law.
Why information is used
- Operate and secure the storefront and process orders.
- Provide digital access and answer support requests.
- Maintain transaction records and meet legal obligations.
- Detect fraud and investigate problems.
- Understand and improve the shopping experience.
- Send marketing where permitted, with any consent required by law.
Where a legal basis is required, processing can depend on fulfilling an order or request, complying with law, legitimate interests such as operating a secure store, or consent where required.
Who can receive information
Information can be shared with Shopify and providers needed to operate the store, process payments, deliver digital files, handle support, and provide analytics or marketing services that are enabled. It may also be disclosed where legally required, to protect rights and prevent fraud, or as part of a business transfer subject to applicable protections.
Some sharing for targeted advertising can be treated as a “sale,” “sharing,” or targeted advertising under state privacy laws. See Your privacy choices for available opt-out options.
Cookies and your choices
Use the cookie or privacy controls made available in the store and your browser settings to manage applicable preferences. Blocking necessary cookies can affect cart or other functions. If you receive marketing emails, use the unsubscribe link to stop those emails. Necessary order and support messages may still be sent.
For device-based advertising choices, visit Your privacy choices. Shopify’s available controls describe how eligible preference signals and regional opt-outs are handled.
Retention, security, and international processing
Information is retained for as long as needed for the purposes described here, including support, transaction records, legal duties, and resolving disputes. Retention depends on the information and applicable requirements. No storage or transmission method is completely secure.
Shopify and service providers may process information outside your country, including in Canada and the United States. Applicable safeguards and provider terms govern those transfers where required.
Privacy rights and requests
Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of information, withdraw consent, object to or restrict processing, or opt out of certain uses. Rights can be subject to legal exceptions. We may need to verify a request before acting on it.
contact PetalHook and tell us what you would like to request. Where applicable, you may appeal a decision, use an authorized agent, or complain to a relevant data protection authority. Exercising a privacy right will not result in unlawful discrimination.
Children and policy updates
This store is intended for a general adult shopping audience and is not directed to children under 13. If you believe a child has provided information to us, contact us so we can review it. We may update this policy when practices or requirements change. The updated text will appear on this page.